At Kekeli Tech Media Agency, we value your trust and satisfaction. Our refund policy is designed to be fair, transparent, and to protect both our clients and our agency.
1. Digital Services
We provide digital services such as web development, content creation, media production, and consulting. Due to the nature of these services, refunds are handled under the following conditions:
a. Project-Based Services
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A 50% deposit is required to begin any project.
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If the project is canceled before any work has begun, a full refund of the deposit will be issued.
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If the project is canceled after work has started but before 50% completion, a partial refund may be issued based on the amount of work completed.
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No refunds are issued after 50% project completion, unless under exceptional circumstances.
b. Monthly or Retainer Services
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Cancellations must be made at least 7 days before the next billing cycle.
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If you cancel mid-cycle, the current month is non-refundable, but no further charges will be made.
2. Digital Products
For downloadable items (e.g., templates, designs, digital files):
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All sales are final. Due to the nature of digital goods, we do not offer refunds once a product has been downloaded or accessed.
3. Client Responsibilities
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Clients are expected to provide timely feedback and required materials. Delays caused by the client do not qualify as grounds for refunds.
4. Quality Assurance & Revisions
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We strive to meet and exceed client expectations. Most services come with 1–3 rounds of revisions, as specified in the project scope.
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If you are not satisfied with the delivered work, please reach out within 7 days of delivery for adjustments.
5. Exceptions & Disputes
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Refunds due to service errors on our part will be considered on a case-by-case basis.
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Any disputes should be sent to broadcastbuilders@gmail.com and will be addressed within 5 business days.
Contact Us
If you have questions about this policy or need help with a refund request, please contact us at:
📧 Email: broadcastbuilders@gmail.com
📞 Phone: +233552568466
📍 Address: Accra - Ghana